Ordering Information

How to measure?

A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.

Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing. 
Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.

Payment:
We accept all payment through Paypal, CCNow and WorldPay.

Paypal accepts Visa, MasterCard, or American Express credit cards and debit cards.

CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.

For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.

Custom & Tax:
Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.

Shipping & Handling:
Cosplayfu.co.uk offer free shipping to United Kingdom. Please make sure your shipping address is correct. We often use China Post or Hong Kong Post. Most likely you will get the products within 20-30 business days.

You also can choose other shipping methods to have a fast shipping. But extra fee is needed.

Refund:
We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.

Please feel free to contact us by submitting a ticket in our Support Center.